Legal
Terms of Service
Last updated: March 2026
Acceptance of Terms
By accessing the eved.ai website, requesting a demo, or subscribing to the EVED service, you agree to be bound by these Terms of Service. If you are acting on behalf of a clinic or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you must not use the Service.
These Terms constitute the entire agreement between EVED AI SAS and the Client with respect to the subject matter herein, and supersede all prior agreements, representations, or understandings.
Definitions
- •“EVED” refers to EVED AI SAS, a French simplified joint-stock company registered at 1 Rue de Stockholm, 75008 Paris, France, SIREN 990 095 895.
- •“Service” refers to the AI-powered WhatsApp patient coordinator platform made available by EVED to hair transplant clinics, including all associated features, updates, and documentation.
- •“Client” refers to any clinic, business, or individual that subscribes to the Service under a subscription plan.
- •“Subscription” refers to the monthly access rights granted to the Client upon payment of the applicable fee.
- •“Patient” refers to any individual who interacts with the Service through the Client’s WhatsApp channel.
Description of Service
EVED provides an AI-powered patient coordination agent integrated with WhatsApp, designed exclusively for hair transplant clinics. The Service enables automated responses to patient inquiries, qualification of candidates, and consultation booking, operating continuously across multiple languages.
The Service is provided as-is on a subscription basis. EVED reserves the right to update, modify, or improve the Service at any time. Material changes that affect existing functionality will be communicated to active Clients with reasonable notice.
Subscription and Payment
4.1Plans and Pricing
Subscription plans and applicable fees are set out on the eved.ai website at the time of purchase. By subscribing, the Client agrees to pay the fees associated with the selected plan.
4.2Billing
Subscriptions are billed on a monthly basis. Payment is due at the start of each billing period. All fees are stated exclusive of applicable taxes, which the Client is solely responsible for paying.
4.3No Commitment
Subscriptions are month-to-month and require no minimum commitment. The Client may cancel at any time in accordance with Section 6 of these Terms.
4.4Late Payment
In the event of non-payment, EVED reserves the right to suspend access to the Service until outstanding amounts are settled. Continued non-payment beyond 30 days may result in termination of the subscription.
4.5Price Changes
EVED may adjust subscription pricing with 30 days prior written notice to the Client. Continued use of the Service after the notice period constitutes acceptance of the new pricing.
Client Obligations
5.1Accurate Information
The Client agrees to provide accurate, complete, and up-to-date information at the time of registration and throughout the subscription.
5.2Authorized Use
The Service is provided for the Client's internal business use only. The Client may not resell, sublicense, or otherwise make the Service available to third parties.
5.3Compliance with Applicable Law
The Client is solely responsible for ensuring that its use of the Service complies with all applicable laws and regulations in its jurisdiction, including those governing consumer communications, data protection, and healthcare advertising. EVED does not provide legal advice and makes no representations regarding the compliance of the Service with any specific jurisdiction's regulations.
5.4Patient Communications
The Client acknowledges that all communications sent through the Service are conducted on behalf of the Client. The Client is solely responsible for the accuracy, legality, and appropriateness of all information provided to EVED for use in configuring the Service, including clinic-specific content, procedures, and pricing.
5.5Prohibited Use
The Client agrees not to use the Service to:
- Ă—Transmit unlawful, misleading, defamatory, or abusive content
- Ă—Violate the intellectual property rights of any third party
- Ă—Attempt to reverse-engineer, decompile, or extract the source code of the Service
- Ă—Interfere with the integrity or performance of the Service or its underlying infrastructure
Term and Termination
6.1Term
These Terms remain in effect for the duration of the Client's active subscription and continue to govern any subsequent renewals.
6.2Cancellation by the Client
The Client may cancel the subscription at any time by contacting contact@eved.ai. Cancellation takes effect at the end of the current billing period. No prorated refunds are issued for partial months.
6.3Termination by EVED
EVED may suspend or terminate the Client's access to the Service immediately and without prior notice in the event of: material breach of these Terms; fraudulent or abusive use of the Service; non-payment of fees; or conduct that poses a risk to the Service, its infrastructure, or other clients.
6.4Effect of Termination
Upon termination, the Client's access to the Service will cease immediately. EVED has no obligation to retain any configuration data or conversation logs following termination. Sections 5, 7, 8, 9, 10, and 11 of these Terms survive termination.
Intellectual Property
All rights, title, and interest in and to the Service, including its underlying technology, AI models, prompts, workflows, and documentation, are and remain the exclusive property of EVED. Nothing in these Terms grants the Client any ownership rights in the Service.
The Client retains all rights to its own data, including clinic-specific content and configuration information provided to EVED for the purpose of setting up the Service.
Any feedback, suggestions, or ideas provided by the Client regarding the Service may be used by EVED freely and without obligation.
Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms, and to use such information solely for the purposes of performing obligations under these Terms. This obligation survives termination for a period of three years.
EVED's confidential information includes, without limitation, its AI architecture, prompt engineering, pricing structure, and technical infrastructure.
The Client's confidential information includes its patient acquisition data, pricing, and operational processes.
Data and Privacy
The processing of personal data collected through the eved.ai website is governed by the EVED Privacy Policy. Data processed through the Service platform on behalf of the Client is governed by the Data Processing Agreement concluded at the time of subscription, in which EVED acts as data processor on behalf of the Client.
The Client is the data controller with respect to its patients and is solely responsible for ensuring that its use of the Service complies with applicable data protection legislation, including GDPR where applicable.
Disclaimer of Warranties
The Service is provided on an “as is” and “as available” basis. EVED makes no warranties, express or implied, regarding the Service, including any implied warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.
EVED does not warrant that the Service will meet the Client's specific business requirements or that its use will result in any particular clinical or commercial outcome. The Client assumes full responsibility for evaluating the suitability of the Service for its needs.
Limitation of Liability
To the maximum extent permitted by applicable law, EVED's total aggregate liability to the Client for any claim arising under or in connection with these Terms shall not exceed the total fees paid by the Client in the three months preceding the event giving rise to the claim.
EVED shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of revenue, loss of patients, or loss of data, regardless of whether EVED has been advised of the possibility of such damages.
These limitations reflect a fair allocation of risk between the parties and form an essential basis of the agreement between them.
Indemnification
The Client agrees to indemnify, defend, and hold harmless EVED and its officers, directors, and employees from any claims, damages, losses, or expenses arising from:
- •The Client’s use of the Service in violation of these Terms
- •The Client’s violation of any applicable law
- •Any claim brought by a patient or third party in connection with the Client’s use of the Service
Force Majeure
Neither party shall be liable for any delay or failure to perform its obligations under these Terms due to causes beyond its reasonable control, including natural disasters, war, cyberattacks on third-party infrastructure, or regulatory action. The affected party shall notify the other promptly and resume performance as soon as reasonably practicable.
Modifications to These Terms
EVED may update these Terms at any time. Material changes will be communicated to active Clients by email at least 14 days before taking effect. Continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms. The most current version of these Terms is always available at eved.ai/terms.
Governing Law and Jurisdiction
These Terms are governed by French law. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of Paris, France.
Miscellaneous
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. EVED's failure to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future. The Client may not assign its rights or obligations under these Terms without EVED's prior written consent. EVED may assign its rights and obligations in connection with a merger, acquisition, or sale of assets.