FAQ
Questions every clinic asks.
EVED identifies itself as your clinic's assistant on the first message. It sounds human and converts like one, but we're transparent: trust matters in medical contexts.
Yes. EVED replies natively in 20+ languages, not through machine translation. Leading Turkish clinics like ASMED hire native speakers for German, Arabic, French, English, Turkish, and Spanish. EVED replicates that capability, at 3 AM, on weekends, at any hour.
EVED handles commercial qualification and booking, not medical advice. It answers pricing, procedure comparisons, recovery timelines, and logistics. Clinical decisions stay with your surgeons.
EVED only answers from YOUR clinic's knowledge base. Anything under 90% confidence auto-escalates to your team with full context and a suggested reply.
Yes. EVED runs on top of your existing WhatsApp Business number via the official WhatsApp Cloud API. Patients see no change.
Day 0 kickoff call. Day 1 you upload content (or we scrape your site). Day 2 supervised shadow mode. Day 3 live. We stay hands-on for the first two weeks.
Yes. EU data residency (Frankfurt). GDPR + KVKK compliant. Encrypted at rest. Conversation data is never used to train other clinics' models. SOC 2 Type II in progress.
Yes. Monthly billing, cancel with 30 days notice. Export your full conversation history and lead data on the way out.