Can't reach app.eved.ai?
It's almost never us.
If your browser shows "Your connection is not private" or an error like NET::ERR_CERT_COMMON_NAME_INVALID when opening EVED, your network is intercepting the encrypted connection between you and our servers. The fix is on your side, not ours — and we kept it that way on purpose. This page walks you through it.
Why this happens
EVED serves every page over HTTPS, with a real certificate issued for app.eved.ai. Modern browsers refuse to load the page if anything between you and us has swapped that certificate for its own.
Three things on your side do exactly that — and they all leave the same fingerprint in the warning screen: a certificate whose name doesn't end in eved.ai.
This is not a bug. The browser is protecting you from a server you didn't ask for. Letting users click through such warnings is what makes phishing attacks work — so we don't allow it.
The good news: once you identify which of the three causes applies to you, the fix takes one to two minutes.
Find the cause before fixing it.
Open the app on mobile data (4G/5G) with Wi-Fi off — works = your Wi-Fi is the issue.
Pause your antivirus for two minutes and retry — works = your antivirus is the issue.
Retry from a different network (home vs. office, friend's Wi-Fi) — narrows down which one filters.
Match what you see, then apply the fix.
Your home internet box is filtering HTTPS
What it looks like — Most common on Bezeq (Israel), some Etisalat / STC / Du plans (Gulf), and on routers that ship with a built-in “protect” / “family safety” feature. The fake certificate name often contains securingsam, netshield, protect, or the ISP brand.
Call your internet provider and ask them to disable HTTPS inspection / security filtering / parental control on your line. On Bezeq specifically, ask them to turn off Bezeq Protect (also marketed as B-Secure or SecuringSAM). It usually takes one minute and is free.
If you can't reach support right now, switch to your phone's mobile data (4G or 5G hotspot) and try again — that bypasses the home router completely.
Your antivirus is scanning HTTPS traffic
What it looks like — The fake certificate is signed by your antivirus brand, e.g. ESET SSL Filter CA, Kaspersky Anti-Virus Personal Root, Bitdefender Personal CA, avast! Web/Mail Shield Root, or Norton.
In your antivirus settings, look for a section called SSL/TLS protocol filtering (ESET), encrypted connection scan (Kaspersky), scan SSL (Bitdefender), or HTTPS scanning (Avast / Norton). Turn it off, then refresh the page.
Direct path on the most common one — ESET: Advanced setup → Web and email → SSL/TLS → Enable SSL/TLS protocol filtering = OFF.
You're on a corporate / school / hospital network
What it looks like — Networks behind Zscaler, Palo Alto Prisma, Sophos, Fortinet, Cisco Umbrella, Lightspeed, Securly, or GoGuardian terminate every HTTPS connection and re-sign it with their own certificate. This is normal and intentional on those networks — but EVED's certificate isn't installed in those filters.
Ask your IT team to allow-list (bypass inspection for) the domain *.eved.ai on your security gateway. Healthcare-related SaaS is a category most IT teams allow-list by default.
As a quick test that confirms the cause, open EVED on your phone with Wi-Fi turned off (mobile data only). If it works there, the company / school network is the blocker.
We'll help directly.
Tried the three fixes above and EVED still won't load?
Take a screenshot of the warning screen (including the certificate details if your browser shows them — click Advanced or the lock icon), and send it to us. We answer within a few hours during business days.
contact@eved.ai